Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered by XIAMEN ZHAOHEXI E-COMMERCE CO., LTD.. If you have any questions about shipping, please contact us at info@tacklec.com.

1. Shipping Availability

We currently offer worldwide shipping. Delivery availability may vary depending on the destination, local carrier coverage, customs requirements, and other logistical conditions. Final shipping availability will be confirmed at checkout.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Processing may take longer during holidays, promotional periods, peak seasons, or in cases where additional verification is required.

3. Estimated Delivery Times

Estimated delivery times after dispatch are as follows: United States: 7–16 business days; Europe: 8–18 business days; Hong Kong: 7-14 business days; Other International Regions: 10–25 business days. Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, customs clearance, weather conditions, peak seasons, or other factors beyond our control.

4. Shipping Fees and Free Shipping

Shipping fees are calculated based on the destination and will be displayed at checkout before payment is completed. Typical standard shipping rates are as follows: United States: starting from USD 6.99, with free shipping on orders over USD 169; Europe: starting from USD 12.99, with free shipping on orders over USD 189; Hong Kong: starting from USD 4.99, with free shipping on orders over USD 89; Other International Regions: starting from USD 15.99, with free shipping on orders over USD 219. Final shipping costs may vary depending on order details and will be shown at checkout.

5. Shipping Carriers

We may use different logistics providers depending on the destination, package size, and shipping route. Shipping partners may include international and local carriers such as YunExpress, 4PX, DHL, UPS, FedEx, USPS, and other regional delivery providers.

6. Tracking Information

Tracking details will be provided after your order has been dispatched. Please allow up to 2 business days for tracking updates to become active after the package has been handed over to the carrier.

7. Delivery and Responsibility

Some shipments may require a signature upon delivery depending on the carrier or destination. Customers are responsible for providing accurate shipping information and ensuring that the delivery address is accessible for receiving the package.

8. Damaged, Lost, or Delayed Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and items. For lost or significantly delayed shipments, please contact us so we can assist in initiating a carrier investigation where applicable. Delays caused by carriers, customs, or external conditions are beyond our direct control.

9. Customs, Duties, and Import Taxes

For orders delivered within the United States, customs duties or import taxes generally do not apply. For international orders, customs duties, import taxes, VAT, and other destination-related charges may apply depending on local laws and regulations. These charges are the responsibility of the customer unless otherwise stated at checkout. Customs procedures may also affect delivery times.