FAQs

ACCOUNT

Do I need to register before placing an order?
You can place an order without registering, but for the convenience of tracking your order and viewing your purchase history, we recommend registering an account.
How do I register?
Enter the My Account page or click the Account button on the top right of tacklec.com. Then, fill in your Email and Password as required.
What if I forget my login password?
If you forget your password, click the “Forgot your password?” link on the Login page and enter your email address. You will receive an email with instructions to reset your password.
What if I cannot log in to my account?
Check your login details carefully. Make sure you are using the same email you registered with and that your password is correct. Also, ensure that your browser accepts cookies. If you still cannot log in, please contact us for assistance.

PRODUCTS

When will my order ship?
Orders are typically processed and shipped within 2–5 working days after purchase.
How long does shipping take?
Average delivery time is about 7–15 working days, depending on your location.
How do I cancel an order?
We can only cancel orders within the first 24 hours after they are placed or before shipping. Once your order has been processed or shipped, it cannot be canceled. We appreciate your understanding as we strive to deliver orders quickly.
What’s my tracking number?
After your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
What payment methods do you accept?
We accept PayPal, VISA, MasterCard, PayPal, American Express, VISA Electron, and Maestro.

If you have any queries, Please contact with us.

Address: No. 59-7, Shiyanhu, Jinping Community, Tiaoma Town, Yuhua District, Changsha City

TEL : +86 13276924842

Email: support@tacklec.com

Working Time : Mon – Fri 08:00-17:00(UTC+8)

On the business day, we will back to you within 24 hours